PRIVACY STATEMENT
Your privacy is very important to us, and we will treat all your data and information with care and respect. This Privacy Statement describes our privacy policy and details how we collect, use, and disseminate the information you provide, including your Personal Data. We reserve the right to change this Statement at any time and urge you to review our Statement regularly to familiarize yourself with any changes.
By visiting our website, using our online products/services, downloading/installing and/or using our application on a mobile phone, and/or voluntarily submitting Personal Data to us via online forms, advertisement responses, mobile applications, and/or electronic mail, you are accepting the practices described in this Privacy Statement. If you do not wish us to use your Personal Data, please opt out as described below.
If you have any questions or concerns about our use of your Personal Data, please contact us using the contact details provided below.
Who We Are
SmartCalls, LLC, located in the State of Texas in the United States, has developed and licenses a dialing software product called SmartCalls Dialer that allows its users to power dial their own contacts through a live rapid-dialing system (the “System”). SmartCalls operates and manages the System to assist businesses in the marketing of their business to their contacts.
Because an independent representative controls each account, we cannot guarantee how these representatives will manage the System and your Personal Data.
Key Terms
An individual who subscribes to the system is referred to as a "Member" of the System. The Member’s targeted audience is the “Customer.” “Users” or “you” include Members and Customers, as well as anyone visiting this site.
“Personal Data” means any information that identifies or can be used to identify a user directly or indirectly. Examples of Personal Data include but are not limited to, first and last name, email address, phone number, or other demographic information.
To cater to Users of our site, we may be required to collect, use, and share certain information, including Personal Data. The type of information we collect, together with a description of how we use and/or share it, is described below.
Information Collection and Use
Information You Provide to Us
Personal Data about you may be collected when you register for our service, contact our customer service representatives, send us an email, integrate with another service or website, or communicate with us in any way.
We act as the controller of Personal Data about Members provided to us by Members in order to provide the System to them as well as Personal Data that we may collect about visitors to our site. We also act as the processors of Personal Data about Customers, which is stored and processed by and on behalf of our Members. We only process Personal Data where such processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. Our legitimate interests typically include: improving, maintaining, providing, and enhancing our technology, products, and System, ensuring the security of the System, and supporting our marketing activities.
Registration
In order to use SmartCalls Dialer, a Member must first complete the registration form. During registration, the Member will be required to give contact information (such as name and email address). We may use this information to contact the Member about services on our site for which the Member has expressed interest. The Member may also be asked for demographic information (such as information about the Member’s industry, gender, or the company they represent), so we can provide a more personalized experience on our site. If a Member chooses to enroll in our service, in certain circumstances the law may require us to collect the Member's social security number or if a company, their EIN number. These numbers will be collected only if they are required to comply with IRS requirements.
A Member registering for a paid account may also be required to provide financial information (such as a credit card number and expiration date) through a third party. This information is used for billing purposes and to fill the Member’s order. If the third party payment platform encounters trouble processing an order, the information is used to contact the Member.
Order
If you are placing an order on our system or through a thrid party, we will request information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number and expiration date). This information is used for billing purposes to fill your order and, if we have trouble processing your order, to contact you.
Information We Process on a Member's Behalf
In order to use the System, the Company or Member may upload a distribution list that provides us with Personal Data about a Member’s contacts or Customers, such as their names, email addresses, and/or telephone numbers. We use and process this information to provide services in accordance with the Member’s instructions. We do not sell your Customer’s Personal Data. If one of your Customers contacts us, we might contact that person. As described below, if we receive complaints of illegal activity, including from law enforcement organizations, we may share necessary Personal Data with those law enforcement organizations to the extent required or permitted by applicable law. You may have the opportunity to update or manage your preferences about this Personal Data via an email you receive from a Member or by contacting us directly.
Information Use
If you are a Member, we will use Personal Data that we gather about you to provide the requested services. With a paid account, we will use your Personal Data to bill and collect money owed to us by you.
If You are a Customer, this site and the person/affiliate who sent you to this site will be granted access to your contact information (name, phone number, and email) so that they can communicate with you in an attempt to "sell" various products, services, and memberships to you.
We may also use your Personal Data to send you system alert messages, communicate with you about your account and provide customer support, enforce compliance with our Terms and Conditions of Service, protect the rights and safety of our Members and third parties, meet legal requirements, and to otherwise carry out legitimate business purposes necessary to operate the System.
Information We Collect Automatically
We store information that we automatically collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences. Consequently, collected information such as device information and applications you use to access the System is tied to your Personal Data to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our site and to direct pertinent marketing promotions to them. We may share your profile with other third parties as detailed in this policy. Your profile is shared together with your Personal Data. YOUR CREDIT CARD, SOCIAL SECURITY NUMBER OR EIN, AND OTHER PRIVATE FINANCIAL INFORMATION IS NEVER SHARED WITH ANY OUTSIDE THIRD PARTY UNLESS REQUIRED BY LAW OR FOR BILLING PURPOSES.
Cookies
A cookie is a piece of data stored on the user's computer (defined to include all computing devices, including tablets, pcs, smartphones, smartwatches, and any other device that can be used to operate our software) tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period. Persistent cookies can be removed by following Internet browser help file directions.
If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site. See the 'Profile' section.
Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies, once we have given permission for them to set cookies for advertising.
Log Files
Like most standard Web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses are only tied to Personal Data provided by a user when necessary to enable our Web-based service.
Clear Gifs (Web Beacons, Web Bugs, CSS, and similar functionality)
We may employ or our third-party advertising company(ies) may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs are tied to users' Personal Data.
Clear Gifs can "work with" existing cookies on a computer if they are both from the same Web site or advertising company. That means, for example, that if a person visited 'www.companyX.com', which uses an advertising company's clear gif, the Web site or advertising company would match the clear gif's identifier and the advertising company's cookie ID number, to show the past online behavior for that computer. This collected information would then be given to the advertising company or Web site.
In addition, we may use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If users would like to opt out of these emails, please see the Opt-out section.
Usage Data
We may collect usage data about you whenever you interact with the System, which may include the dates and times that you access the System and your browsing activities (such as what portions of the System are used). We also collect information regarding the performance of the System, including metrics related to the deliverability of emails and other communications you send through the System. This information allows us to improve the content and operation of the System and facilitate research and analysis of the System.
Additional Limits on the Use of Your Google User Data
Notwithstanding anything else in this Policy, if you provide us access to the following types of your Google data, our use of that data will be subject to these additional restrictions:
We will only use access to read, write, modify, or control Gmail message bodies (including attachments), metadata, headers, and settings to provide a web email client that allows you to compose, send, read, and process emails and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
We will not use Your Gmail data for serving advertisements.
We will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, complying with applicable law, or for the System’s internal operations, and even then only when the data has been aggregated and anonymized.
Communications from the Site
Special Offers and Updates
We send all new Members a welcome email. Established Members may occasionally receive information on products, services, special deals, and a newsletter.
Service Announcements
On rare occasions, it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance, we might send Members an email. Members might not be able to opt out of these communications, although they can deactivate their accounts. However, these communications are not promotional in nature.
Customer Service
We also communicate with Members and others who contact us with questions and concerns on a regular basis to provide requested services, in regard to issues relating to their account, and to otherwise respond to inquiries. We reply via email, text, or phone, in accordance with your wishes.
Sharing With Third Parties
Aggregate Information (non-personally identifiable)
We may share aggregated demographic information with our partners and advertisers. This is not linked to any Personal Data.
Advertising
We may use the Personal Data a Member has voluntarily provided to us to cause information, offers, products, and/or services that appear to us to be consistent with the Member’s expressed interests to be directed to a Member. This is accomplished by using your information to direct to you information, offers, products, and/or services from us. A Member’s Personal Data may, therefore, ultimately be used by us for marketing purposes.
You may choose to opt out of receiving such marketing by one of the following methods: email - unsubscribe instructions sent with every email; text - by texting STOP in response to a text message. You can also opt out of receiving such marketing by contacting our support team as described below.
We will not sell your Personal Data to a third party.
Third-Party Intermediaries
We may use a credit card processing company to bill users for services. These companies only use your information for billing purposes and, to the extent they store your credit card or other private financial information, do so in a secure industry-standard fashion.
Service Providers
We partner with other third parties to provide specific services. When the user signs up for these services, we share names and Personal Data only to the extent that it is necessary for the third party to provide these services. These third parties are not allowed to use your Personal Data except for the purpose of providing these services and for purposes referenced in their privacy policies.
Business Transitions
In the event we go through a significant business transition, such as a merger, being acquired by another company, or selling a major portion of its assets, your Personal Data will, in most instances, be part of the assets transferred. We will strive to notify you via email prior to a change of ownership or control of their Personal Data, consistent with our notification of changes section.
Legal Proceedings
We may be required by law to disclose your Personal Data to the government or third parties under certain circumstances. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate.
Data Protection Rights
Choice/Opt-out
Users who no longer wish to have their Personal Data collected or processed may opt out of receiving further communications by following the unsubscribe instructions sent with every email, by contacting the Member who is the controller of their Personal Data, or by contacting us as set forth below. Members who no longer wish to have their Personal Data collected or processed must unsubscribe from our service.
Users who wish to remove cookies may do so by following the directions provided in their internet browser’s “help” directory. If you reject cookies, you may still use our site, but your ability to use some areas of the site may be limited.
Correction of Personal Data
We take all reasonable steps to ensure that the information we collect is reliable for its intended use, accurate, complete, and up-to-date. As a Member, you can manage your individual account and profile settings in your back office, or you may contact us directly by emailing us at the address below. If a Customer or visitor to the site wishes to exercise any of these rights, they should contact you directly or contact us as described below.
Additional Rights
You may object to the processing of Personal Data, ask to restrict the processing of your Personal Data, ask us to delete your Personal Data, or request portability of your Personal Data. Members may do so by contacting us using the contact details provided below. If your Customers wish to exercise any of these rights, they should contact you directly or contact us as described below.
Links
This site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each site that collects Personal Data. This privacy statement applies solely to information collected by this site.
Privacy in the EU and UK
SmartCalls Dialer is only intended for use in the United States and Canada. SmartCalls Dialer is not available to users located in the European Union or United Kingdom, or for the storage of Personal Data belonging to individuals residing in the European Union or United Kingdom. Because of this, we will not knowingly collect or maintain Personal Data at our site from those we actually know are located in the European Union or the United Kingdom.
Children’s Privacy
Protecting the privacy of the young is important to us. If you are not 18 years old, you are not permitted to access this site for any reason. Because of this, we never knowingly collect or maintain information at our site from those we know are under 18, and no part of our site is structured to attract anyone under the age of 18.
Telecommunications Privacy
Protecting the privacy of your telecommunications information is important to us. When users make phone calls to or from telecommunication services provided by us, we may track information about the name, phone number, and other information about the call. We do not share this information unless required to do so by law. We may use this information in the aggregate to analyze trends or to improve the service. By contacting us via telephone you are allowing us to contact you even if your phone number is on any legal DNC (do not call) lists.
Security
We use industry-standard good practices to protect our users' Personal Data. When users submit Personal Data via the site, we strive to ensure that Personal Data is protected both online and offline. However, please be aware that no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
When our registration/order form asks users to enter sensitive Personal Data, that information is encrypted and protected with industry-standard technology.
While we use industry-standard technology to protect sensitive information online, we also work to protect user information offline. All our users' information, not just Personal Data, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to Personal Data. All employees are kept up-to-date on our security and privacy practices. Finally, the servers that store Personal Data are in a secure environment, in a secure facility.
Supplementation of Information
For this site to properly fulfill its obligation to users, it may be necessary for us to supplement the Personal Data we receive with information from 3rd party sources.
Notification of Changes
We will post any changes to this privacy statement in places that we deem appropriate. We will use Personal Data in accordance with the privacy policy under which the Personal Data was collected.
If, however, we are going to use users' Personal Data in a manner different from that stated at the time of collection, we will notify users via email. Users will have a choice as to whether we use their Personal Data in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their Personal Data be used in this new manner. If we make any material changes in our privacy practices that do not affect Personal Data already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice, we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Contact Information
If users have any questions or suggestions regarding our privacy policy or wish to exercise their rights regarding their Personal Data please contact us at:
support@smartcallsdialer.com
www.smartcalls.org
SmartCalls, LLC
13000 Vista del Norte, Suite 111
San Antonio, TX 78216
This policy is effective November 27, 2019.